Frequently Asked Questions
Everything you need to know about your DESIGNME favorites.
Are DESIGNME products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free. The majority of our products are also vegan-friendly, as we are committed to providing high-performance hair care without compromising our ethical standards.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number on our website or the carrier's portal to see the real-time status of your delivery.
What is your return policy?
We want you to love your hair. If you are not completely satisfied with your purchase, you can return your items within 30 days of receipt for a full refund, provided the products are in their original condition.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping options to bring DESIGNME products to hair enthusiasts worldwide in the near future.
Are your products safe for color-treated hair?
Absolutely. All DESIGNME products are formulated to be gentle and are safe for use on color-treated, chemically processed, and keratin-treated hair.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.